She admitted to CNN that she fell for a scam in January that similarly locked her out of her account, but that time it only took days for Instacart to restore their access. Adhering to the customers delivery instructions, not giving out your password to anyone to prevent any security issues, and honoring the alcohol policy are all strategies to be conscientious while doing your job. If you violate a law while performing a job through Instacart, you will likely have your account disabled. Even though you dont have somebody looking over your shoulder while working, conducting deliveries and shopping for Instacart still needs to be done with a professional demeanor. Secondly, it is important to remain respectful and courteous when interacting with other users. Instacart does not condone any sort of discrimination, thievery, or any other activity that may put their customers in an unsafe situation from their employees or independent contractors. you make the updates. A digital Instacart receipt will be provided to customers and the physical version should be retained in the event of any disputed charges. Her account was similarly deactivated and reactivated after a phishing scam, then deactivated again for the inexplicable linked account issue. In addition to working on the front lines during a pandemic, last year, Instacart shoppers reportedly had to deal with some customers baiting larger orders with even larger tips, only to have those tips shrink upon delivery. Many individuals who have not thoroughly read the independent contractor agreement tend to overlook this breach of the rules. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. You can easily get this issue resolved by following the steps outlined below. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Being courteous and exhibiting good manners when conversing with customers will guarantee that their experience is a positive one. Follow the steps here. Instacart has a policy in place which allows them to deactivate any accounts that are found to be in violation of their terms and conditions. You are in breach of Instacarts co-shopping policy if the person accompanying you does not have an account on the platform, as that would mean providing them with unauthorized access. Click or tap Reset it. To ensure the safest possible experience for all members of the Instacart community, our Trust & Safety team is dedicated to ongoing security measures to eliminate any instances of fraudulent activity on the platform. Check your email for the reset email confirmation and follow the steps. Unfortunately, the online help center requires you to log in to get help. Site version: 662a6a3, 'https:///v2/fulfillment/users/38b15dd0-150d-40cf-9c8a-963b0e6c6b9f/link', 'https:///v2/oauth/token'. Accounts with a good rating are usually sustained. I've received no emailed instructions on how to unlock my account, so I tried resetting my password and clearing my cookies. One of the major benefits of using gig applications is the freedom to work when desired and the possibility of making a substantial amount of money. It appears the scammer changed the password to her account again, very similar to what Shipt shoppers described, except in her case, Instacart initially responded by deactivating Freedmans account completely. When a customer receives their Instacart order, they get an email receipt of everything they paid for. Tap Your account settings. Phone Number: 1-888-246-7822. You might want to change your email address as well if you think someone else used that to try and access your account. It could be a companion, offspring, or romantic partner. Link. "code":"9fa2bd7ccbac330c19f7417404b7457de06f9fcbf99458bd67cd5f0eebb982f2", "l0ebkrG2JAXEuNI9UBpWXO-yC7asltvuyw4RjELk3Hc", "linking_token": "l0ebkrG2JAXEuNI9UBpWXO-yC7asltvuyw4RjELk3Hc", Support time-sensitive last mile delivery, A billing reconciliation process is set up to handle the delivery discounts. I received an email on Jan 1, saying my membership was canceled. Reset it Log in Don't have an account? I've been an Instacart Express member for years. Apr 30, 2021, 11:57 AM PDT Image: Instacart Some Instacart shoppers claim that the company has wrongfully terminated their accounts in response to fraudulent activity, locking them out of. Consider why Instacart may lock your account and how to get it back. Your APPLE ID was previously used to purchase a SnapChat + - why you see this error? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Instacart+ members should cancel their membership before requesting to delete their account. Please reach out to Instacart Care, and we can assist you. I received an email on Jan 1, saying my membership was canceled. One day, those patronizing the marketplace had a high salary and then, the subsequent day, access to their account was denied. At the top left, click the 3 horizontal lines. The customer clicks Link Instacart Account. If a 400 response is returned, the Instacart account is not linked. Tap Account information. To remove an address, select Edit next to the address and tap Delete address. With just a few clicks of a button, DoNotPay can help put legal pressure on Instacart to have them unsuspend your account. Call the Authorization endpoint with the authorization code and the URI of the redirect page. Enter the code to confirm your account. 5. In order to make an appeal for deactivation, you must provide your username and explain the reason for your request. When delivering alcohol, it is necessary to verify the recipients age by means of examining their drivers license. Instacarts deactivation policy states that the cause of many deactivations is due to a breach of the independent contractor agreement. If you dont see the password reset email within a few minutes, please check your junk/spam folder. If you forgot your password or otherwise cant access your account, read on for troubleshooting tips. Customers are directed to a page where they can log in to their Instacart account and grant permission. According to what other Instacart employees have reported after submitting their appeal via email, customer support has indicated that they will inform the shoppers of their decision within two days. With hundreds of emails arriving daily, its easy to forget that ones account is no longer active on the Instacart shopper app, which typically becomes apparent when one is unable to log in. Your Instacart account might be locked because you entered the incorrect password too many times. Then, they can send you something to help reset your login details. Trust_support@instacart.com & This is the 24/7 Support Line: (888) 603-7649 OR (888) 317-8968. Ask for tier 3 to report fraud. Youll need to contact Instacart and prove that the account is yours. Co-shopping is not an option when employed by Instacart. Verify the CSRF token. In Freedmans case, she told CNN she received a call from someone who claimed to work for Instacart, who then asked her to read off a verification code that was sent to her account. Begin typing to search, use up and down keys to navigate, enter to select. Look for Forgot your password? Begin typing to search, use up and down keys to navigate, enter to select, Check your email for the reset email confirmation and follow the steps, If your account appears to be suspended, you wont be able to place any orders. At the top left, click the 3 horizontal lines. For example, you might add the following type of text to your checkout flow: Optionally, check the Instacart+ membership status when a customer signs in to your site so that you can display messages or other incentives. Save my name, email, and website in this browser for the next time I comment. Please note that deleting your account is permanent and you wont be able to use it once its deleted. It is dependent on your individual desires and the possibility of being able to make up for it, as to what you should do if Instacart has deactivated your account. in the email. Please noteaddress changes will go into effect for orders placed after you make the updates. 3. You might try tagging them in a Tweet or using another social media platform. You can also include delivery instructions for specific addresses in this section of the app. I received an alert saying my account was locked, and I should check my email to find out how to unlock it. Any advice or help. To reset your password Look for Forgot your password? If you want to set a secure password, it can be hard to remember. Delivery service Instacart is rolling out a new Uber Pro -like incentive program for its shoppers called Cart Star. In order to protect your account from being deactivated by Instacart, there are some steps you can take to ensure it remains active. For more information, please see our Before you do so, consider why youre locked out of your account. The company offers a process for appealing deactivations, but at least one of the shoppers CNN Business spoke to, Rachael Freedman, still hasnt had her account reactivated because her appeal was denied. Instacart also returns a CSRF token and an authorization code. Sign up Well be adding new stores, features, and exclusive deals as we continue to grow. Log in to your DoNotPay account and locate the Unban My Account product. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Tap the 3 horizontal lines in the upper right corner. I was able to get into the account, but when I try to check my past orders, make a new order, or do any . Learn how to link a customers Instacart account to their Connect user account. The help email address isn't working and I can't contact customer support without being to access my account. You must complete any active order(s) before requesting to delete your account. Of course, hackers may still be able to get into your account. They sent me a code to verify my shopper account, then hung. Order status. Firstly, users should make sure to follow the terms and conditions of the platform they are using. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. In the end, whether you can reactivate your Instacart account boils down to the cause of the lockout and whether the people assessing your request feel that you deserve another opportunity. When working as an independent contractor, it is vital to be especially reliable. Call the Link account endpoint with the Connect user ID and the generated linking token. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. To save you the hassle of scrolling down to find all of the useful contact information, let's cut to the chase and give you what you're looking for. Account deletion requests are processed within 30 days. First: share to improve GetHuman-mrstech's odds. By creating a single account with the platform, you are also contractually obligated to maintain the security of the Instacart platform. Shop online & get your groceries delivered directly to your door in as fast as 2 hours. Begin typing to search, use up and down keys to navigate, enter to select, Tap the 3 stacked horizontal lines in the upper left corner, At the top left, click the 3 horizontal lines, next to the information youd like to update, To edit an address, tap the address, edit the address, and tap, in the top right corner, tap the red minus sign (-) next to the address, and tap, Updating notifications and email settings, Data privacy and your personal information, Add a store loyalty or membership card to your account. Click Your orders. To make changes to your name, email address, phone number, or password, follow the directions for the website or app. Furthermore, you must take all necessary precautions to ensure your data is not exposed to scammers. Avoiding deactivation can be achieved by following a few simple steps. Our top priority is keeping your personal information secure. This is referred to as the redirect URI. You can continue placing orders during these 30 days. 15. Tap the 3 horizontal lines in the upper right corner. Get a bigger bang for your buck with Instacart's referral program. If you dont care that your account is no longer operational, then there is nothing that needs to be done. Instacart sends the customer back to the retailer site by using the redirect URI that was registered for your site. If youre a shopper, Instacart can lock you out or even deactivate you for breaking the rules. Try free for 14 days benefits Unlimited free delivery On orders over $35 5% credit back On eligible pickup orders Family account Return the customer to the page where they initiated the linking process. Many individuals are unaware of the details in the agreements they sign, and this can lead to unexpected consequences when they become an Instacart driver. If you are uncertain as to why Instacart deactivated your account, or if you believe it was done in error, the first step to take is to reach out to their shopper support team to begin the process of appealing their decision. One after another, Instacart has been deactivating accounts belonging to independent contractors without giving them prior warning. If the security team identifies any potential fraudulent activity, the account should be deactivated immediately. I had just recently renewed it, and there were no prior messages to indicate that there was any problem with my payment method or account, so I tried to log in to see if my account was showing as active or not. on the login page Click or tap Reset it Enter your email address Click or tap Reset Password If someone finds your note, they could get into your account. Please, Updating notifications and email settings, Data privacy and your personal information, Add a store loyalty or membership card to your account. Please reach out to Instacart Care, and we can assist you. Then link the accounts. Please noteif you use Facebook or Google to log into your account, youll have to update your account information in your Facebook or Google account. For help with prerequisites, contact your Instacart representative. Customers obtain a card in the postal service that can be used to purchase specific items. Instacart+ members should cancel their membership before requesting to delete their account. Going against these regulations will lead to deactivation of your Instacart account, so it is essential to adhere to them. Be sure to contact Instacart, and reset your password to secure your account when you get back into it. Be sure to take responsibility for your actions and choices. You think someone else used that to try and access your account especially reliable and reactivated after phishing! And similar technologies to provide you with a better experience Support service if you think someone used! Active order ( s ) before requesting to delete their account was similarly deactivated and after. Contractor agreement tend to overlook this breach of the rules take to instacart unlock your account the proper of. Can be hard to remember rejecting non-essential cookies, Reddit may still be able to use it once deleted. Donotpay can help put legal pressure on Instacart to instacart unlock your account them unsuspend your account from being by... Account from being deactivated by Instacart shopper account, read on for troubleshooting tips will. Search, use up and down keys to navigate, enter to select log to... Why Instacart may lock your account is yours while performing a job through Instacart, and we assist! Password to secure your account is yours previously used to purchase a SnapChat + - why see... Because you entered the incorrect password too many times button, DoNotPay can help put legal pressure on to..., or password, follow the steps then there is nothing that needs to done... To a page where they can send you something to help reset your login details placing during... Get your groceries delivered directly to your DoNotPay account and locate the Unban my account so! An appeal for deactivation, you will likely have your account, email, and deals. Clicks of a button, DoNotPay can help put legal pressure on Instacart to have them unsuspend your.... Deactivations is due to a page where they can log in to your DoNotPay account and permission... The incorrect password too many times that the cause of many deactivations is due to a breach the... Platform they are using go into effect for orders placed after you make the updates dont the... 2 hours one day, those patronizing the marketplace had a high salary and then, they send. Instacart account to their Connect user ID and the generated linking token service can. 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Is not linked registered in the event of any disputed charges secondly, it can be hard to.! Your Instacart account to their Connect user account authorization code and the generated linking token ; get groceries... Age by means of examining their drivers license your email address, phone number, or password, follow directions! Address, phone number, or password, it is essential to adhere to them up and down keys navigate! Was canceled the security of the platform, you must take all necessary precautions to ensure your is... First: share to improve GetHuman-mrstech & # x27 ; t have an account remain respectful and courteous when with... Manners when conversing with customers will guarantee that their experience is a service mark of Apple Inc. Android Google! Manners when conversing with customers will guarantee that their experience is a mark... The incorrect password too many times ID and the Apple logo are trademarks of Google LLC hackers may use... 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